Operations Director Position Open

Distinctly Helena Uniquely Downtown

Downtown Helena Inc. (“DHI”) seeks a full-time Operations Director to implement marketing and events in Downtown Helena.

Operations Director Downtown Helena

Title:                           Operations Director

Reports To:                 DHI Board of Directors

Position:                      Regular, full time

FLSA Status:               Exempt

Salary:                        $40,000 – $48,000

Benefits:                      Health, retirement, downtown parking pass, phone stipend


Job Description:

The Operations Director will be principally responsible for the marketing and production of DHI events in the Downtown district. The position’s division of responsibility likely will be 75% to events, with a budget mostly coming from sponsorships, and 25% marketing and membership, with the budget coming from the Business Improvement District (“BID”) and sponsors. The Operations Director will work with the BID’s Executive Director through a Contract for Services and Memorandum of Understanding between DHI and the BID.


Essential Roles & Responsibilities

  • Implementation of marketing effort, including advertising contracts, in kind and donated advertising, posters, brochures, public appearances, and electronic media
  • Active recruitment of members, to include contacting new businesses, renewals of existing members, and preparation of membership packets
  • Plan and coordinate an annual retreat, events, and committee meetings
  • Directly assumes all human resource duties related to seasonal event staff and volunteers
  • Manages the annual Downtown Helena calendar
  • Prepares and distributes an Annual Report to publicize the accomplishments of DHI
  • Develop and maintain an accurate database of businesses and build relationships
  • Develop and maintain gift card program
  • Provide board planning and support, to include agendas, meeting notices and reports as requested
  • Shared responsibility for keeping the website and social media networks updated and current
  • Serve as the primary contact for all community and media relations pertaining to events

Educational Requirements:

A 4-year degree in business, marketing, or related field or equivalent experience in related fields. Non-profit work experience preferred. Proven skills in communication, program operation, event execution, and fundraising.



Skills and Qualifications

  • Ability to communicate effectively, both orally and in writing
  • Ability to effectively organize and manage time
  • Ability to establish and maintain effective working relationships with co-workers, members community groups and the public
  • Knowledge of Microsoft Office
  • Capability to maintain Web site with regular updates
  • Layout and design skills for weekly eblasts and brochure development
  • Understanding of social media as promotional tool
  • Ability to travel occasionally when required for job functions and training
  • Ability to ask for funding support
  • Strong marketing skills in media placement, design, and promotion
  • Strong salesmanship skills
  • Demonstrated skills in problem solving and diffusing conflicts
  • Experience with professional organization administration and human resource management
  • Basic financial understanding (P&L and budget)
  • Website (WordPress) experience desired


Working Conditions

  • Some weekend, evening and early morning time required. At times, this may be extensive
  • Physical demands include standing, sitting, balancing, stooping, crouching, reaching, handling, speaking, hearing, seeing, lifting, carrying, pushing, and pulling
  • Will need to able to work in inclement weather when required
  • Must have or attain a current Montana Driver’s License


How to apply and Deadline:

Position is open until filled; first review of candidates will be the week of June 15, 2020. Qualified candidates should send a resume, cover letter, salary requirements, and three professional references via email to: [email protected] Please type “Operations Director” in the subject line of the email.



Mission Statement

Downtown Helena Inc.’s mission is to promote and publicize Downtown Helena in our community; encourage and develop a spirit of cooperation among members; establish and develop cooperative advertising and promotional campaigns activities; foster favorable public relations for Downtown Helena in various communities, organizations and agencies in the area served by Downtown Helena.

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